SHIPPING & DELIVERY POLICY

Shipping & Delivery Policy – NeelTeck Innovations Pvt. Ltd.

Last Updated: 5 April 2026

This policy applies to all platforms operated by NeelTeck including www.neelteck.com and www.neelteckinnovations.in.

1. Order Processing

1. Orders are processed only after payment confirmation and design approval.
2. Processing time: 1–2 business days.
3. Customized orders may require additional production time.

2. Production & Dispatch Policy

1. Production begins after advance/full payment.
2. Dispatch is done only after full payment clearance.
3. If balance payment is not completed within 7 days, order may be cancelled and advance forfeited.

3. Shipping Coverage

1. We deliver across all states in India.
2. We ship internationally to most countries.

4. Shipping Charges

1. India: Free shipping on all eligible orders.
2. International: May be free or calculated at checkout depending on location.

5. Delivery Timelines

1. India: 5–7 working days
2. International: 5–10 working days

Delivery timelines are estimates and may vary.

6. Tracking Information

Tracking details will be shared via email/SMS after dispatch.

7. Customs, Duties & Taxes

1. International orders may attract customs duties and taxes.
2. These charges must be paid by the customer.
3. We are not responsible for customs delays.

8. Delivery Delays

Delays may occur due to:

1. Courier issues
2. Weather conditions
3. Public holidays
4. Customs clearance

We are not liable for such delays.

9. Lost / Damaged / Undelivered Orders

1. Report within 48 hours.
2. Investigation will be done with courier partner.
3. Replacement may be provided if applicable.

10. Incorrect Address

Customers must provide accurate address details. We are not responsible for delivery failure due to incorrect details.

11. Contact

Email: store@neelteck.com